Refund policy
Last updated: September 14, 2026
All sales are final
X-Caps capsules are used to make products intended for human consumption. Once an order has left our facility we cannot confirm how it was stored or handled, so we are unable to accept returns, and returned capsules cannot be restocked or resold. This follows FDA guidance on product safety for items intended for human consumption. It applies to every order, including bulk and custom printed orders.
When we issue a credit
If something is wrong with your order, we will make it right with store credit. We issue a credit when an order:
- arrives damaged
- is defective
- is not what you ordered, such as the wrong size, color or capsule type
- is missing items
We cannot issue a credit for a change of mind, or when the wrong size, color or quantity was selected at checkout.
How to request a credit
Contact us within 7 days of receiving your order. Requests made after 7 days cannot be accepted.
Email orders@x-caps.com or call 1-877-227-7185 and include:
- your order number
- a short description of the problem
- photos of the capsules and the packaging they arrived in
Please keep the capsules and packaging until we have reviewed your request, and do not send anything back unless we ask you to.
How your credit works
Once your request is approved, we issue store credit for the value of the affected items. Your credit can be used on any future X-Caps order.
